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NEW ! FREE 6-YEAR EXTENDED WARRANTY OFFER ! VIEW
DETAILS AND CERTAIN RESTRICTIONS APPLY.
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PRINT
FORM HERE ::
COMPLETE
AND EMAIL FORM HERE :: |
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PRODUCT RETURN FOR SERVICE POLICY AND PROCEDURES
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FOR MOST FSP MODELS,
THE STANDARD WARRANTY PERIOD IS 1.YEAR, UNLESS OTHERWISE
NOTED :: |
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PLEASE REVIEW FSP
GROUP U.S.A. WARRANTY
INFORMATION | POLICY :: |
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CONTACT FSP SUPPORT
VIA TEL.909.606.0960 | email :: info@fspgroupusa.com
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PLEASE BE PREPARE TO
PROVIDE SPECIFIC INFORMATION ABOUT THE DEFECTIVE PRODUCT :: |
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IF RETURN FOR
SERVICE IS REQUIRED, YOUR FSP SUPPORT REPRESENTATIVE WOULD
ADVICE, :: |
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A SPECIFIC LIST OF
RETURN PROCEDURES, USUALLY SUCH AS THAT OF THE FOLLOWINGS,
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COMPLETE
THE STANDARD RETURN MERCHANDISE AUTHORIZATION (RMA)
FORM :: |
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SUBMIT
THE COMPLETED FORM TO info@fspgroupusa.com
or FAX TO 1.909.606.0014 :: |
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ONCE
YOUR SUBMISSION HAS BEEN REVIEWED AND SCHEDULED WITH FSP's
RECEIVING DEPARTMENT :: |
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YOUR
FSP SUPPORT REPRESENTATIVE WILL BE CONTACTING YOU TO PROVIDE AN
RMA NUMBER WITHIN 48 HOURS :: |
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THE
ASSIGNED RMA NUMBER IS YOUR SERVICE STATUS TRACKING NUMBER
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RETURNING
DEFECTIVE PRODUCT VIA SHIPPING PROCEDURES :: |
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PACKAGE
MUST INCLUDE, A "COPY" OF THE ORIGINAL
INVOICE/RECEIPT, NO EXCEPTION PLEASE :: |
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PACKAGE
MUST INCLUDE, A "COPY" OF THE COMPLETED RMA FORM
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PACKAGE
MUST INCLUDE, DEFECTIVE PRODUCT INTENDED TO BE RETURN FOR
SERVICE :: |
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AN
OUTER SHIPPING BOX IS REQUIRED TO PROTECT PRODUCT FROM PHYSICAL
DAMAGE DURING SHIPPING :: |
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SHIP
TO: FSP GROUP U.S.A.
14284 Albers Way. CHINO, CA 91710,
ATTN: YOUR ASSIGNED RMA
NUMBER :: |
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STANDARD
TURN AROUND TIME WOULD TAKE APPROXIMATELY 4-6 WEEKS FROM THE
DATE OF RECEIPT :: |
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STANDARD
TURN AROUND TIME IS ESTIMATED BASED ON FIRST COME FIRST SERVE
AND AVAILABILITY OF PARTS :: |
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ALL
OTHER TERMS AND CONDITIONS CAN BE REVIEWED UNDER FSP
WARRANTY INFORMATION :: |
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