Terms & Conditions

PLEASE READ CAREFULLY.  This Terms of Use Agreement ("Terms of Use") applies to use of the FSPGroupUSA.com website located at http://www.FSPGroupUSA.com (the "Site"). The Site is the property of FSP GROUP U.S.A. Corporation. Before you make any purchases, you must first establish a customer account ("My Account"). BY CLICKING "I HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE," YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT CLICK ON THE BUTTON AND DO NOT USE THE SITE.
   
FSPGroupUSA.com reserves the right, at its sole discretion, to change, add or remove portions of this Terms of Use, at any time. It is your responsibility to check this Terms of Use each time before using the Site. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. You agree that all subsequent purchases by you will be subject to the terms and conditions of this Terms of Use, which shall apply until we post a modified Terms of Use and then in accordance with such modified Terms of Use. As long as you comply with this Terms of Use and any such modifications, FSPGroupUSA.com grants you ("End User") a personal, non-exclusive, non-transferable, non-sub licensable, limited privilege to enter and use the Site.
   
1. CONTENT, COPYRIGHT AND TRADEMARK NOTICE.  All media (downloaded or samples), software, text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on the Site (collectively, "Content"), including but not limited to the design, selection, arrangement, and coordination of such Content on the Site is owned or licensed by or to FSPGroupUSA.com, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws. Except as expressly provided in this Terms of Use, no part of the Site and no Content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without FSPGroupUSA.com 's prior express written consent. Except as expressly provided herein, you are not granted any rights or license to patents, copyrights, trade secrets, trade dress, rights of publicity or trademarks with respect to any of the Content, and FSPGroupUSA.com reserves all rights not expressly granted hereunder. FSPGroupUSA.com expressly disclaims all responsibility and liability for uses by you of any Content obtained on or in connection with the Site.
   
FSPGroupUSA.com and FSP Group are registered trademarks, trademarks or service marks of FSPGroupUSA.com. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of FSPGroupUSA.com. All other trademarks or service marks are property of their respective owners. The use of any FSPGroupUSA.com trademark or service mark without FSPGroupUSA.com 's express written consent is strictly prohibited.
   
2. REGISTRATION, CUSTOMER ACCOUNTS, USE OF SITE. Certain services offered on or through the Site require you to first open a My Account. You are responsible for maintaining the confidentiality of your My Account information, including your password, and for all activity that occurs under your account. You agree to notify FSPGroupUSA.com immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by FSPGroupUSA.com or any other user of the Site due to someone else using your password or customer account. You may not use anyone else's password or customer account at any time. You may not attempt to gain unauthorized access to the Site. Should you attempt to do so, assist others in making such attempts, or distributing instructions, software or tools for that purpose, then your customer My Account will be terminated. You agree to provide us with accurate, current and complete information about yourself and your billing information as prompted by the registration process. You may update any of your My Account information, designate a different credit card to be billed, or change the applicable expiration date on your currently designated credit card, by clicking on the My Account button and selecting the appropriate link. You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or any of the systems or networks comprising or connected to the Site.
   
You also agree that FSPGroupUSA.com may, in its sole discretion and without prior notice to you, terminate your access to the Site and your My Account for any reason, including without limitation: (1) attempts to gain unauthorized access to the Site or assistance to others' attempting to do so, (2) overcoming software security features limiting use of or protecting any Content, (3) discontinuance or material modification of the Site or any service offered on or through the Site, (4) violations of this Terms of Use, (5) failure to pay for purchases, (6) suspected or actual copyright infringement, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies. You agree that FSPgroupUSA.com will not be liable to you or to any third party for termination of your access to the Site.
    
3. CONSENT TO COLLECT, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION.  As more fully described in our Privacy Notice, (click here), you must disclose certain Personally Identifiable Information to use our Site, register, and make purchases. As a condition of registering with our Site or making any purchases of any products and/or services or conduct any transactions, you represent that you have first read our Privacy Notice and consent to the collection, use and disclosure of your Personally Identifiable Information and Non-Personally Identifiable Information as described in our Privacy Notice. Our Privacy Notice's terms and conditions will change from time to time, and as a condition of browsing the Site, using any features or making any purchase, you agree that you will first review our Privacy Notice prior to making any initial or subsequent purchases.
    
While FSPGroupUSA.com takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. IN NO EVENT SHALL FSPGroupUSA.COM OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER FSPGroupUSA.COM WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.
   
4. CONSENT TO CONTACT YOU BY E-MAIL. By establishing a My Account with us, and each time you make a purchase through our Site, you grant permission for FSPGroupUSA.com to contact you at your e-mail address. To stop receiving our marketing emails, send an e-mail to us at info@fspgroupusa.com 
   
5. CONDITIONS OF SALE AND PAYMENT TERMS. To purchase any goods and/or services on our Site, you must (a) be at least eighteen (18) years of age or the applicable state age of majority, (b) be a natural person (no corporations, partnerships or other legal entities), and (c) be a resident in the 50 states of the United States of America, exclusive of its commonwealths, territories and possessions ("United States"). Prior to the purchase of any goods or services on our Site, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. All sales of products and services are final. All charges from those sales are nonrefundable.
   
6. METHODS OF PAYMENT, CREDIT CARD TERMS AND TAXES.  All payments must be made by VISA, MasterCard, American Express, DiscoverCard, and Paypal Direct (each of which may be removed by FSPGroupUSA.com in its sole discretion). Unless expressly set forth on the FSPGroupUSA.com site, we do not accept any other payment form. If we offer or accept any other form of payment, you hereby agree to all restrictions, terms and conditions associated with such additional form of payment. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not this Terms of Use to determine your rights and liabilities as a cardholder. YOU, AND NOT FSPGroupUSA.com, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify FSPGroupUSA.com of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If FSPGroupUSA.com does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by FSPGroupUSA.com or its agents. You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes. FSPGroupUSA.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California and any other states or localities that it deems is required.
   
7. ORDER ACCEPTANCE POLICY.  Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. FSPGroupUSA.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. FSPGroupUSA.com further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by FSPGroupUSA.com upon shipment of products or performance of services that you have ordered. Title to goods and all risk of loss passes to you upon delivery to the common carrier. All orders placed over $750.00 (U.S.) must obtain prior approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
    
8. MIS-PRICED OR TYPOS TO PRODUCTS OR SERVICES.  FSPGroupUSA.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. FSPGroupUSA.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, FSPGroupUSA.com shall immediately issue a credit to your credit card account in the amount of the charge. 
   
9. UPDATE AND CHANGES TO PRICES OR BILLING TERMS. FSPGroupUSA.com RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.
   
10. PRICE COMPARISONS, "FSP Resell Price", "FSP DIRECT PRICE", "LIST PRICE", "SRP", "% OFF", "ADDITIONAL DISCOUNTS" AND "BUY MORE SAVE MORE". Price comparisons may be made throughout the site to indicate the relative savings amounts of our pricing, namely FSP Direct Price.  "LIST PRICE" or “SRP" is the suggested retail price provided to us by our suppliers or FSP Group factories. We make no representation that a substantial number of these products have been sold or offered for sale at the list price. Actual retail prices in your area may be substantially different. Because we sell our merchandise over the internet on a national basis, it is not possible to know if our merchandise is sold at list price in any particular location or at any particular time. "% OFF" reflects the difference between our price, FSP Direct Price and the suppliers or FSP Group factories provided list price shown on our sites. Because the list price may be different than the actual retail prices in your area, you may not actually realize a savings of this amount and may want to make an exact comparison for yourself by checking the prices of other internet or local retailers prior to making a purchase.
   
11. POST SALE SUPPORTS AND SERVICES.  All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.
   
12. PRODUCT RETURN POLICY AND PROCEDURES. All returns and services requests require a FSPGroupUSA.com user's account and Return Merchandise Authorization (RMA) number, no exceptions.
   
STANDARD RETURN POLICY:  USERS WOULD HAVE A TOTAL OF 15 DAYS FROM THE ORIGINAL SHIPMENT DATE TO OBTAIN A VALID RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER FROM FSPGroupUSA.com AND THEN SHIP THE PRODUCT BACK TO FSPGroupUSA.com WAREHOUSE.  YOUR RETURN SHIPMENT DOES NOT HAVE TO ARRIVE IN FSPGroupUSA.com WAREHOUSE WITHIN 15 DAYS, BUT IT DOES HAVE TO BE IN THE POSSESSION OF THE SHIPPER (OR SHIPMENT IN TRANSIT) WITHIN THE 15 DAYS LIMIT.  ALL RETURN SHIPMENT MUST HAVE A VALID RMA NUMBER CLEARLY LABEL ON THE OUTER SHIPPING CARTON, NO EXCEPTIONS.  NO RETURN SHIPMENT WILL BE ACCEPTED WITHOUT A VALID RMA NUMBER.
  
EXCEPT FOR VERIFIED DEFECTIVE PRODUCTS, YOU WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES FOR RETURNS SENT TO THE FSPGroupUSA.com WAREHOUSE.
  
YOU ARE RESPONSIBLE FOR ALL RISK OF LOSS FOR PRODUCT BEING RETURNED, EITHER FOR PRODUCT SHIPMENT TO FSPGroupUSA.com AND PRODUCT SHIPMENT FROM FSPGroupUSA.com TO YOU.  PLEASE KEEP A COPY OF ALL SHIPMENT RECEIPTS AND IT IS YOUR RESPONSIBILITY TO CONTACT THE SHIPPER (SHIPPING CARRIER) FOR ANY PROOF OF SHIPMENT REQUIRED OR ANY SHIPMENT INSURANCE CLAIM PURPOSES.
   
All PRODUCTS ARE SUBJECT TO A 15% RESTOCKING FEE IF RETURNED IN LESS THAN FACTORY-NEW CONDITION, HEREIN DESCRIBES AS ORIGINAL FACTORY SEALED BOX (NOT OPEN), ORIGINAL INTACT UPC BARCODE, ALL ORIGINAL ACCESSORIES ARE INCLUDED, ARE ALL ORIGINAL PRODUCT DOCUMENTS ARE INCLUDED.
   
UPON ACCEPTANCE OF THE QUALIFIED RETURNED PRODUCT IN LIKE NEW CONDITION WITH STRICT CONFORMANCE TO THE BASIC CRITERIA AND RETURNS POLICY, THE PURCHASE PRICE WILL BE CREDITED TO THE CREDIT CARD USED FOR THE ORIGINAL PURCHASE.
      
PLEASE ALLOW UP TO 15 DAYS FROM SHIPMENT FOR YOUR RETURN TO ARRIVE AT FSPGroupUSA.com WAREHOUSE.  YOUR RETURN WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS, EXCLUDING SATURDAYS, SUNDAYS AND HOLIDAYS, FROM DATE OF RETURN PRODUCT RECEIPT.
    
For required product return criteria, please follow these return instructions carefully:
1. Please include ALL original manufacturer's product packaging and materials, with original UPC barcode intact, no exceptions
2. Please include ALL original manufacturer's product accessories (cables, software disks, carrying case, output tips...etc.) and documentations (manuals, warranty | registration cards...etc.)
3. A valid FSPGroupUSA.com Customer Service issued RMA (Return Merchandise Authorization) number.
4. All returns must be packaged with an outer protective shipping carton, and issued RMA number must be clearly written on the top of the shipping carton.  All of these criteria are absolutely required, with no exceptions.  Any invalid or unauthorized returns will be refused and returned to you at your cost.  For further information, please contact info@fspgroupusa.com 
   
For product return procedures, please follow these basic steps:
1. Please review FSPGroupUSA.com RETURN POLICY carefully.
2. Then log into your FSPGroupUSA.com User's Account (My Account).
3. Please click on "My Account" on the right hand side of the blue bar to view your previous orders.
4. The page "Previous Orders" will then pop up, showing all the items that you have purchased previously from FSPGroupUSA.com.
5. Please then select the item that you want to return and click on the "view" button next to it.
6. Then you will see the Order Information page showing the order number on the top for the item that you have selected on step 5.
7. On the Order Information page, scroll down the page and then click on the "Return" button under payment method.
8. After clicking on the "Return" button, a new window titled "Return Authorization Request form" should pop out. Please fill in the RMA form completely, and state your reason(s) for return.
9. After completing the form, click "send" to submit.
10. A trained FSPGroupUSA.com Customer Service Representative will promptly reply your message within 48 hours to guide you through the rest of the way, as well as issuing a RMA (Return Merchandise Authorization) number (REQUIRED).
   
13. INDEMNIFICATION. You agree to indemnify and hold harmless FSPGroupUSA.com and its parents, sister companies, subsidiaries, affiliates, service providers, other End Users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your violation of this Terms of Use, or your violation of any law, regulation or third-party right.
   
14. DISCLAIMERS OF WARRANTIES. ALL OF FSPGROUPUSA.OM'S PHYSICAL PRODUCTS ARE GUARANTEED AGAINST MATERIAL DEFECTS FOR FOURTEEN (14) DAYS FROM THE DATE OF INVOICE. EXCEPT AS EXPRESSLY STATED HEREIN, FSPGROUPUSA.COM EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE FSPGROUPUSA.COM SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR QUALITY OF DATA AND FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, TITLE, NON-INFRINGEMENT, LACK OF VIRUSES OR CORRESPONDENCE TO DESCRIPTION.
   
15. LIMITATION OF LIABILITY. THE ENTIRE RISK ARISING OUT OF THE USE OF THE SITE, THE USE OF ANY PRODUCTS AND/OR SERVICES OFFERED ON OR IN CONNECTION WITH THE SITE, AND/OR THE USE OF ANY CONTENT AND/OR DIGITAL DOWNLOADS REMAINS WITH YOU. IN NO EVENT SHALL FSPGROUPUSA.COM OR ITS LICENSORS OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR AFFILIATES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THIS TERMS OF USE OR THE USE OF OR INABILITY TO USE ANY PRODUCTS, SERVICES, CONTENT AND/OR DIGITAL DOWNLOADS, WITH THE DELAY OR INABILITY TO USE THE FSPGROUPUSA.COM SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE PRODUCTS OR SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND CONTENT OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE FSPGROUPUSA.COM SITE WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE EVEN IF FSPGROUPUSA.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING ELSE IN THIS TERMS OF USE OR POSTED ON THE SITE, THE MAXIMUM LIABILITY THAT FSPGROUPUSA.COM SHALL HAVE IS LIMITED TO ANY AMOUNTS ACTUALLY PAID TO FSPGROUPUSA.COM BY END USER. ORDER INFORMATION SUCH AS BILLING OR SHIPPING ADDRESS THAT IS INACCURATE OR INCOMPLETE MAY RESULT IN DELAYS THAT SHALL NOT BE THE RESPONSIBILITY OF FSPGROUPUSA.COM. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY, DISCLAIMERS OF WARRANTIES AND LIMITED REMEDIES SET FORTH HEREIN REPRESENT AN INSEPARABLE ALLOCATION OF RISK (INCLUDING, WITHOUT LIMITATION, IN THE EVENT OF A TOTAL AND FUNDAMENTAL BREACH OF THIS TERMS OF USE) THAT IS AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.

PLEASE READ CAREFULLY.  This Terms of Use Agreement ("Terms of Use") applies to use of the FSPGroupUSA.com website located at http://www.FSPGroupUSA.com (the "Site"). The Site is the property of FSP GROUP U.S.A. Corporation. Before you make any purchases, you must first establish a customer account ("My Account").

FSPGroupUSA.com reserves the right, at its sole discretion, to change, add or remove portions of this Terms of Use, at any time. It is your responsibility to check this Terms of Use each time before using the Site. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. You agree that all subsequent purchases by you will be subject to the terms and conditions of this Terms of Use, which shall apply until we post a modified Terms of Use and then in accordance with such modified Terms of Use. As long as you comply with this Terms of Use and any such modifications, FSPGroupUSA.com grants you ("End User") a personal, non-exclusive, non-transferable, non-sub licensable, limited privilege to enter and use the Site.

1. CONTENT, COPYRIGHT AND TRADEMARK NOTICE.  All media (downloaded or samples), software, text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on the Site (collectively, "Content"), including but not limited to the design, selection, arrangement, and coordination of such Content on the Site is owned or licensed by or to FSPGroupUSA.com, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws. Except as expressly provided in this Terms of Use, no part of the Site and no Content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without FSPGroupUSA.com 's prior express written consent. Except as expressly provided herein, you are not granted any rights or license to patents, copyrights, trade secrets, trade dress, rights of publicity or trademarks with respect to any of the Content, and FSPGroupUSA.com reserves all rights not expressly granted hereunder. FSPGroupUSA.com expressly disclaims all responsibility and liability for uses by you of any Content obtained on or in connection with the Site.

FSPGroupUSA.com and FSP Group are registered trademarks, trademarks or service marks of FSPGroupUSA.com. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of FSPGroupUSA.com. All other trademarks or service marks are property of their respective owners. The use of any FSPGroupUSA.com trademark or service mark without FSPGroupUSA.com 's express written consent is strictly prohibited.

2. REGISTRATION, CUSTOMER ACCOUNTS, USE OF SITE. Certain services offered on or through the Site require you to first open a My Account. You are responsible for maintaining the confidentiality of your My Account information, including your password, and for all activity that occurs under your account. You agree to notify FSPGroupUSA.com immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by FSPGroupUSA.com or any other user of the Site due to someone else using your password or customer account. You may not use anyone else's password or customer account at any time. You may not attempt to gain unauthorized access to the Site. Should you attempt to do so, assist others in making such attempts, or distributing instructions, software or tools for that purpose, then your customer My Account will be terminated. You agree to provide us with accurate, current and complete information about yourself and your billing information as prompted by the registration process. You may update any of your My Account information, designate a different credit card to be billed, or change the applicable expiration date on your currently designated credit card, by clicking on the My Account button and selecting the appropriate link. You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or any of the systems or networks comprising or connected to the Site.

You also agree that FSPGroupUSA.com may, in its sole discretion and without prior notice to you, terminate your access to the Site and your My Account for any reason, including without limitation: (1) attempts to gain unauthorized access to the Site or assistance to others' attempting to do so, (2) overcoming software security features limiting use of or protecting any Content, (3) discontinuance or material modification of the Site or any service offered on or through the Site, (4) violations of this Terms of Use, (5) failure to pay for purchases, (6) suspected or actual copyright infringement, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies. You agree that FSPgroupUSA.com will not be liable to you or to any third party for termination of your access to the Site.

3. CONSENT TO COLLECT, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION.  As more fully described in our Privacy Notice, (click here), you must disclose certain Personally Identifiable Information to use our Site, register, and make purchases. As a condition of registering with our Site or making any purchases of any products and/or services or conduct any transactions, you represent that you have first read our Privacy Notice and consent to the collection, use and disclosure of your Personally Identifiable Information and Non-Personally Identifiable Information as described in our Privacy Notice. Our Privacy Notice's terms and conditions will change from time to time, and as a condition of browsing the Site, using any features or making any purchase, you agree that you will first review our Privacy Notice prior to making any initial or subsequent purchases.

While FSPGroupUSA.com takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information.

IN NO EVENT SHALL FSPGroupUSA.COM OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER FSPGroupUSA.COM WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.

4. CONSENT TO CONTACT YOU BY E-MAIL. By establishing a My Account with us, and each time you make a purchase through our Site, you grant permission for FSPGroupUSA.com to contact you at your e-mail address. To stop receiving our marketing emails, send an e-mail to us at info@fspgroupusa.com 

5. CONDITIONS OF SALE AND PAYMENT TERMS. To purchase any goods and/or services on our Site, you must (a) be at least eighteen (18) years of age or the applicable state age of majority, (b) be a natural person (no corporations, partnerships or other legal entities), and (c) be a resident in the 50 states of the United States of America, exclusive of its commonwealths, territories and possessions ("United States"). Prior to the purchase of any goods or services on our Site, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. All sales of products and services are final. All charges from those sales are nonrefundable.

6. METHODS OF PAYMENT, CREDIT CARD TERMS AND TAXES.  All payments must be made by VISA, MasterCard, American Express, DiscoverCard, and Paypal Direct (each of which may be removed by FSPGroupUSA.com in its sole discretion). Unless expressly set forth on the FSPGroupUSA.com site, we do not accept any other payment form. If we offer or accept any other form of payment, you hereby agree to all restrictions, terms and conditions associated with such additional form of payment. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not this Terms of Use to determine your rights and liabilities as a cardholder. YOU, AND NOT FSPGroupUSA.com, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify FSPGroupUSA.com of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If FSPGroupUSA.com does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by FSPGroupUSA.com or its agents. You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes. FSPGroupUSA.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California and any other states or localities that it deems is required.

7. ORDER ACCEPTANCE POLICY.  Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. FSPGroupUSA.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. FSPGroupUSA.com further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by FSPGroupUSA.com upon shipment of products or performance of services that you have ordered. Title to goods and all risk of loss passes to you upon delivery to the common carrier. All orders placed over $750.00 (U.S.) must obtain prior approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

8. MIS-PRICED OR TYPOS TO PRODUCTS OR SERVICES.  FSPGroupUSA.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. FSPGroupUSA.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, FSPGroupUSA.com shall immediately issue a credit to your credit card account in the amount of the charge. 

9. UPDATE AND CHANGES TO PRICES OR BILLING TERMS. FSPGroupUSA.com RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.

10. PRICE COMPARISONS, "FSP Resell Price", "FSP DIRECT PRICE", "LIST PRICE", "SRP", "% OFF", "ADDITIONAL DISCOUNTS" AND "BUY MORE SAVE MORE". Price comparisons may be made throughout the site to indicate the relative savings amounts of our pricing, namely FSP Direct Price.  "LIST PRICE" or “SRP" is the suggested retail price provided to us by our suppliers or FSP Group factories. We make no representation that a substantial number of these products have been sold or offered for sale at the list price. Actual retail prices in your area may be substantially different. Because we sell our merchandise over the internet on a national basis, it is not possible to know if our merchandise is sold at list price in any particular location or at any particular time. "% OFF" reflects the difference between our price, FSP Direct Price and the suppliers or FSP Group factories provided list price shown on our sites. Because the list price may be different than the actual retail prices in your area, you may not actually realize a savings of this amount and may want to make an exact comparison for yourself by checking the prices of other internet or local retailers prior to making a purchase.

11. POST SALE SUPPORTS AND SERVICES.  All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.

12. PRODUCT RETURN POLICY AND PROCEDURES. All returns and services requests require a FSPGroupUSA.com user's account and Return Merchandise Authorization (RMA) number, no exceptions.

STANDARD RETURN POLICY:  Users would have a total of 15 days from the original shipment date to obtain a valid Return Merchandise Authorization (RMA) number from fspgroupusa.com and then ship the product back to fspgroupusa.com warehouse. Your return shipment does not have to arrive in fspgroupusa.com warehouse within 15 days, but it does have to be in the possession of the shipper (or shipment in transit) within the 15 days limit. All return shipment must have a valid RMA number clearly label on the outer shipping carton, no exceptions. no return shipment will be accepted without a valid rma number.

Except for verified defective products, you will be responsible for all shipping charges for returns sent to the fspgroupusa.com warehouse.

You are responsible for all risk of loss for product being returned, either for product shipment to fspgroupusa.com and product shipment from fspgroupusa.com to you. Please keep a copy of all shipment receipts and it is your responsibility to contact the shipper (shipping carrier) for any proof of shipment required or any shipment insurance claim purposes.

All products are subject to a 15% restocking fee if returned in less than factory-new condition, herein describes as original factory sealed box (not open), original intact upc barcode, all original accessories are included, are all original product documents are included.

Upon acceptance of the qualified returned product in like new condition with strict conformance to the basic criteria and returns policy, the purchase price will be credited to the credit card used for the original purchase.

Please allow up to 15 days from shipment for your return to arrive at fspgroupusa.com warehouse. Your return will be processed within 5-7 business days, excluding saturdays, sundays and holidays, from date of return product receipt.

For required product return criteria, please follow these return instructions carefully:

1. Please include ALL original manufacturer's product packaging and materials, with original UPC barcode intact, no exceptions

2. Please include ALL original manufacturer's product accessories (cables, software disks, carrying case, output tips...etc.) and documentations (manuals, warranty | registration cards...etc.)

3. A valid FSPGroupUSA.com Customer Service issued RMA (Return Merchandise Authorization) number.

4. All returns must be packaged with an outer protective shipping carton, and issued RMA number must be clearly written on the top of the shipping carton.  All of these criteria are absolutely required, with no exceptions.  Any invalid or unauthorized returns will be refused and returned to you at your cost.  For further information, please contact info@fspgroupusa.com 

For product return procedures, please  go to: Home page >Support> RMA Service Form.

13. INDEMNIFICATION. You agree to indemnify and hold harmless FSPGroupUSA.com and its parents, sister companies, subsidiaries, affiliates, service providers, other End Users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your violation of this Terms of Use, or your violation of any law, regulation or third-party right.

14. DISCLAIMERS OF WARRANTIES. All of fspgroupusa.com's physical products are guaranteed against material defects for fourteen(14)days from the date of invoice. Except as expressly stated herein, fspgroupusa.com expressly disclaims all warranties and/or conditions. express or implied, as to any matter whatsoever relating to or referenced by the fspgroupusa.com site, including, but not limited to, the implied warranties and/or conditions of  merchantability or quality of dada and fitness for a particular purpose, suitability, title, non-infringement, lack of viruses or correspondence to description.

15. LIMITATION OF LIABILITY. the entire risk arising out of the use of the site, the use of any products and/or services offered on or in connection with the site, and/or the use of any content and/or digital downloads remains with you. in no event shall fspgroupusa.com or its licensors or any of their officers, directors, employees, agents or affiliates be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of this terms of use or the use of or inability to use any products, services, content and/or digital downloads, with the delay or inability to use the fspgroupusa.com site or related services, the provision of or failure to provide products or services, or for any information, software, products, services and content obtained through the site, or otherwise arising out of the use of the fspgroupusa.com site whether based on contract, tort, negligence, strict liability or otherwise even if fspgroupusa.com has been advised of the possibility of such damages. notwithstanding anything else in this terms of use or posted on the site, the maximum liability that fspgroupusa.com shall have is limited to any amounts actually paid to fspgroupusa.com by end user. order information such as billing or shipping address that is inaccurate or incomplete may result in delays that shall not be the responsibility of fspgroupusa.com. you acknowledge and agree that the limitations of liability, disclaimers of warranties and limited remedies set forth herein represent an inseparable allocation of risk (including, without limitation, in the event of a total and fundamental breach of this terms of use) that is an essential basis of the bargain between the parties.

16. GENERAL. No delay or failure to take action under this Terms of Use shall constitute any waiver by FSPGroupUSA.com of any provision of this Terms of Use. If any provision of this Terms of Use is invalid or unenforceable under applicable law, it is, to that extent, deemed enforceable to the fullest extent and the remaining provisions of this Terms of Use will continue in full force and effect. This Terms of Use will bind and inure to the benefit of FSPGroupUSA.com's permitted successors and assigns. This Terms of Use shall be governed by the laws of the State of California without regard to or application of any conflict of laws provisions. You consent to the exclusive jurisdiction of the state and federal courts sitting in the County Of San Bernardino, in the State of California. This Terms of Use is personal to you and may not be transferred, assigned or delegated to anyone. Any attempt by you to assign, transfer or delegate this Terms of Use shall be null and void. FSPGroupUSA.com may freely assign this Terms of Use without consent or notice. This Terms of Use (including all documents expressly incorporated herein by reference, including but not limited, to the relevant Usage Rules) constitutes the complete and exclusive agreement between FSPGroupUSA.com and you with respect to the subject matter hereof and supersedes all prior oral or written understandings, communications or agreements not specifically incorporated herein.

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