Please include a copy of the RMA form when shipping your item in.
RMA # will not be issued without the invoice number and invoice date.
All returns MUST have RMA # written or labeled on the outside of the shipping carton. FSP Group U.S.A. is not responsible for any damage during shipment transit. RMA process will take about 14 business days.
The assigned RMA # is issued for the specific product listed. Any unauthorized returns will be refused.
RMA will NOT be accepted for units that have been altered in any way.
Altered units received by our warehouse will be shipped back at customer's expense.
RMA # will be voided if the item is not received within 30 days from the original issued date.
Warranty starts from the date of purchase on the invoice. The serviced product will have a 90-day warranty or the remainder of the original warranty period, whichever comes last.
Customers are responsible for shipping the item to our RMA center, which includes a paid postage, and a tracking # is recommended. Once the item has been serviced, it will be shipped back to the customer with a tracking #.
1. Click RMA form , then download the RMA form.
2. Fill out the form, rename the file and save a copy.
3. Email your filled and saved RMA form to CS@fspgroupusa.com
Have a question? Please fill the note and submit, then the suggestion will be sent to us at email@example.com
This warranty does not cover damages resulting from, but not limited to, any of the following:
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